UPDATE FOR PATIENTS

We are pleased to be able to tell you that Sunderland GP Alliance has been appointed as the new provider of services from 1st October 2017.

NHS England has sent out letters to all our patients informing them of the current position.

We are currently working with the Alliance to make the handover as easy as possible.

Please bear with us over the next few weeks while we are moving things around in the Practice and especially when we are merging our clinical systems and adding to our telephone lines.

Church View staff will be moving in ready for 2nd October and from then we look forward to providing your services as one bigger team.

You do not need to take any action. You can continue to access the practice as normal and we will keep you informed of developments.

Thank You

Thank you for being our patients – some for many years and we look forward to continuing to provide services for you in the future.

If you are unsure about anything – please ask.

 

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Important Notice for Patients

Statement from Colliery Medical Group

Colliery Medical Group

Patient Notice

We have spent many years as General Practitioners in Colliery Medical Group in Silksworth, Sunderland, we have tried very hard to deliver a high quality and personal service to the patients and families we have been proud to serve.

Following the departure of one of our Partners and despite advertising for almost 2 years we have failed to recruit new Doctors to our Practice.

We have been managing with locum Doctors for this period.

The increasing workload with the financial constraints and the pressure of GP shortages has eventually made us realise this is not a long term sustainable solution.

We need to consider our patients safety and the strain on our current workforce, hence with regret we have handed the contract back to NHS England

NHS England has sent out letters to all our patients informing them of the current position.

Further updates will follow

Dr K Stephenson & Dr C Mathew

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Newsletter

Our latest newsletter is available in the waiting room or by opening the link below:

newsletter Winter 2017

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DNA’s

We are still losing on average 39 appointments a week – these are your appointments which are being wasted.

Patients have been  known to ring in for an urgent appointment on the day and still fail to turn up.

While we are struggling for appointments this situation is not acceptable. We have discussed this with  our patient group and have agreed the following:

1st DNA -If a patient fails to attend they will be sent out a letter explaining that if  they fail to attend 3 appointments they will be removed from our list

2nd DNA – Patient will again get a warning letter as above

3rd DNA – patient will get a letter advising them they will be removed from our list

 

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Appointments

we are currently looking at ways of providing our appointments differently. At the minute we are booking 4 weeks in advance, which we know is not acceptable.

We are still looking to recruit another full time GP to solve the problem and will keep you informed

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Information Sharing

Colliery Medical Group

Information sharing across Sunderland to support patient care

At the moment, every health organisation holds a different set of records about you. This information may be duplicated or incomplete.

Sunderland health and care information sharing is a confidential way of improving the care you receive by allowing a range of local services to share the information held electronically (on computer) about you in their records. Healthcare staff have different levels of access depending on their role, ranging from full to partial access i.e. a district nurse has different access to a physiotherapist.

Your GP practice and South Tyneside Foundation Trust (which provides our local community healthcare services – like community nurses, specialist GP’s and physiotherapy services) work together to do this. In the future we hope to include more health and social care organisations to make the service even better.

Information is already shared by phone; email; fax and on paper but the new system allows this to happen quickly; efficiently and more securely, from one place, electronically.

What kind of information will be shared?
• List of diagnosed conditions – so professionals have a complete
record of your care
• Medications – so everyone treating you knows what medicines
you’ve been prescribed
• Allergies – to make sure you aren’t given medicine that might give
you an adverse reaction
• Test results – to speed up your treatment and care
• Referrals, clinic letters and discharge information – to make sure
the people caring for you have all the information they need about
other treatment you’re having elsewhere.
• Up-to-date contact details

What are the benefits of information sharing?
• Joined-up and safer care
• More time to spend on care
• Less paperwork
• Informed decision making
• You don’t have to repeat details to different professionals.

Can anybody view my shared records?
Only health professionals directly involved in your care will see your health record.
We won’t share it with anyone who isn’t providing your treatment, care or support. Your details won’t be made public, passed on to a third party or used for advertising.

How do I know my shared records are secure?
By law, everyone working in, or for, the NHS and social care must respect your privacy and keep your information safe.

Information about your health is held on secure computer systems by the NHS. The system records anyone who looks at a person’s information, the time and date of access and the information they viewed.
Data Protection is taken very seriously and we check that your information is only accessed by the people who need to see it. by the NHS.

Seeing my record or opting out of information sharing
If you want to see your records or opt out of local information sharing you can do this, but opting out of information sharing means that your GP cannot share your information with any other healthcare professional. This may have an impact on the level of care you receive.

If you do not wish to share your information, contact your GP practice.

This sharing is managed locally, joining up health across Sunderland. There is also a national system called the Summary Care Record that health professionals can access a subset of information securely. You can find out more on the NHS Choices website

Pick up a leaflet in the waiting room

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Online Access

The practice gives patients the opportunity to book and arrange the following online:

■Request repeat prescriptions
■Book appointments
■Secure messaging to the practice
■Update your information
■Partially view medical records
(24 hours a day / 7 days a week)

How do patients register for Patient Access?

You must be a fully registered patient, over 16 years old, and need a letter from us containing personalised access codes. To obtain this letter you need to attend the practice and ask for consent form for registration for Patient Access. (Photo ID i.e. passport/driving license will be required). You will be issued with your personalised access codes and instructions. Please keep these details safe and secure. You can connect to the web site at any time and register.

The first time you use the site you will be asked to create your account. Here you will need to entere the four registration codes given to you by the practice.

Repeat prescription requests

If one of our doctors has arranged a repeat prescription for you and the review date has not expired, then you can use Patient Access to request a repeat. Prescriptions can be collected two full working days after request. Once you have logged onto Patient Access you can view medication items by clicking List of your repeat medication in the repeat prescriptions section of the screen. Tick the items you require and then click Make Request. There is no need to add a message relating to your request. You will then see a confirmation screen, providing you are happy with the selection you made, click Confirm.

(Repeat dispensing and NOMAD requests are excluded from this facility)

Booking appointments

You will be able to access the appointments booking facility. The on-line appointment booking facility currently offers appointments with doctors only. You can book / check or cancel your appointment 24 hours a day. You will have a selection of doctors’ appointments to choose from, up to four weeks in advance.

■Some types of appointment will still need to be made via our receptionists, for example nursing appointments, baby checks, minor operations or complex problems that may require an appointment (the standard length of a doctor’s appointment is 10 minutes).
■If you have a problem which is medically urgent, then we advise that you contact us by phone in the usual way.

Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31 March 2016.

These dates are subject to the necessary NHS GP systems and software being available to the practice.

This practice currently offers the facility for patients:

■to book, view, amend, cancel and print appointments online
■to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
■to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.
We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 31 March 2016.

SECURITY & CONFIDENTIALITY

We regard security and confidentiality as extremely important. Communications to the practce are encrypted, and security is at the same high level as for internet banking. It would only be possible to access your records by using your chosen PIN number / password. Needless to say, do not disclose your pin number to anyone. Each patient wishing to take advantage of this facility needs to sign individually a consent form, stating that they agree to their record being available to them on-line

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GP Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in this practice in the last full financial year was £72,991 before Tax and National insurance. This is for three full time GPs, zero part time GPs and zero locum GPs who worked in the practice for more than six months.

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Have your Prescription Sent Straight to a Pharmacy

If you would like your prescription to be sent straight to your pharmacy, please register at reception or at the pharmacy of your choice.
This can be anywhere in the country and you can change your choice of pharmacy at any time.

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CQC report

Colliery Medical group was rated GOOD for all services provided – our report is displayed on our notice board in the waiting area  or read it here 20170223 Colliery FINAL report

To view our report please go

tohttp://www.cqc.org.uk/location/1-500482760

by copying and pasting this into your web browser bar.

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