DNA’s

We are still losing on average 39 appointments a week – these are your appointments which are being wasted.

Patients have been  known to ring in for an urgent appointment on the day and still fail to turn up.

While we are struggling for appointments this situation is not acceptable. We have discussed this with  our patient group and have agreed the following:

1st DNA -If a patient fails to attend they will be sent out a letter explaining that if  they fail to attend 3 appointments they will be removed from our list

2nd DNA – Patient will again get a warning letter as above

3rd DNA – patient will get a letter advising them they will be removed from our list

 

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