We are still losing on average 39 appointments a week – these are your appointments which are being wasted.
Patients have been known to ring in for an urgent appointment on the day and still fail to turn up.
While we are struggling for appointments this situation is not acceptable. We have discussed this with our patient group and have agreed the following:
1st DNA -If a patient fails to attend they will be sent out a letter explaining that if they fail to attend 3 appointments they will be removed from our list
2nd DNA – Patient will again get a warning letter as above
3rd DNA – patient will get a letter advising them they will be removed from our list