Online Access

The practice gives patients the opportunity to book and arrange the following online:

■Request repeat prescriptions
■Book appointments
■Secure messaging to the practice
■Update your information
■Partially view medical records
(24 hours a day / 7 days a week)

How do patients register for Patient Access?

You must be a fully registered patient, over 16 years old, and need a letter from us containing personalised access codes. To obtain this letter you need to attend the practice and ask for consent form for registration for Patient Access. (Photo ID i.e. passport/driving license will be required). You will be issued with your personalised access codes and instructions. Please keep these details safe and secure. You can connect to the web site at any time and register.

The first time you use the site you will be asked to create your account. Here you will need to entere the four registration codes given to you by the practice.

Repeat prescription requests

If one of our doctors has arranged a repeat prescription for you and the review date has not expired, then you can use Patient Access to request a repeat. Prescriptions can be collected two full working days after request. Once you have logged onto Patient Access you can view medication items by clicking List of your repeat medication in the repeat prescriptions section of the screen. Tick the items you require and then click Make Request. There is no need to add a message relating to your request. You will then see a confirmation screen, providing you are happy with the selection you made, click Confirm.

(Repeat dispensing and NOMAD requests are excluded from this facility)

Booking appointments

You will be able to access the appointments booking facility. The on-line appointment booking facility currently offers appointments with doctors only. You can book / check or cancel your appointment 24 hours a day. You will have a selection of doctors’ appointments to choose from, up to four weeks in advance.

■Some types of appointment will still need to be made via our receptionists, for example nursing appointments, baby checks, minor operations or complex problems that may require an appointment (the standard length of a doctor’s appointment is 10 minutes).
■If you have a problem which is medically urgent, then we advise that you contact us by phone in the usual way.

Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31 March 2016.

These dates are subject to the necessary NHS GP systems and software being available to the practice.

This practice currently offers the facility for patients:

■to book, view, amend, cancel and print appointments online
■to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
■to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.
We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 31 March 2016.

SECURITY & CONFIDENTIALITY

We regard security and confidentiality as extremely important. Communications to the practce are encrypted, and security is at the same high level as for internet banking. It would only be possible to access your records by using your chosen PIN number / password. Needless to say, do not disclose your pin number to anyone. Each patient wishing to take advantage of this facility needs to sign individually a consent form, stating that they agree to their record being available to them on-line

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