Our Patient’s Group meet on the second Tuesday of every other month, we have members ranging in age from 30+ to 80+. We also have a carer on our group, a councillor, an advocate for learning disability services, retired and working members and members with children.
We are constantly trying to recruit more members into our group and although we have worked with the local Youth Group we do not have any who regularly attend our meetings. We will continue to tell you when our meetings are and to give out leaflets – if you can make it we would be pleased to see you.
We have been working on priorites as agreed by our Patient’s Group at our meeting of 12th March 2013, these are:
1. Booking appointments online
2. Ordering repeat prescriptions online
3. Recieving text reminders for appointments
The survey which we proposed to give out to our patients in the waiting area was shown to our patient’s group at the July 2013 meeting and agreed.
The survey was given out over 2 periods, the first July to September 2013 and the second January to March 2014
The survey we gave out is below
Colliery Medical Group
We are always interested to hear your views and wonder if you would spend a few minutes answering the questions below
1. You are now able to order repeat prescriptions on line – would you be interested in doing that?
Yes ( ) No ( )
2. You can now book an appointment and cancel an appointment on line – would you be interested in doing that?
Yes ( ) No ( )
If you answered yes you can see the receptionist for a pin number today.
3. We can now text reminders for your appointments and let you know of any health campaigns direct to your mobile phone.
Would you be interested in this service?
Yes ( ) No ( )
If you answered yes please enter your mobile phone number and name below:
Mobile Number …………………………………………………………………..
Thank you for your help – will you either email this back to me or drop it into reception – alma.laing@gp-A89032.nhs.uk
Our receptionists handed the survey to patients who attended at the desk.
At our meeting on 11th March 2014 we discussed the survey results and decided that we should continue to give it out – with a few adjustments. Please see extract from our minutes below:
- 5. Looking at Priorities
Alma talked about the discussion we had at previous meetings when we set priorities for the future:
- Online access for repeat prescriptions
- Online access to book appointments
- Sending text reminders out to patients.
We gave out a survey asking if patients would be interested in booking appointments on line and also ordering repeat prescriptions online. We had a good response to our waiting room survey:
- 168 people were interested in ordering prescriptions online
- 43 were not interested in ordering prescriptions online
- 168 people were interested in booking an appointment online
- 43 people were not interested in booking an appointment online
There was plenty of interest in the online services.
Unfortunately although there were instructions on the survey to collect a pin number from reception only 78 people did this.
It was decided a further survey should be given out with clearer instructions around the collection of a pin number
The third topic in our survey asked if patients would be interested in receiving a text message to remind them of their appointment.
- 182 people said they would
- 29 people said they would not
- 163 Patients left their mobile numbers at reception.
The Group Decided
1. We should continue with the survey making the instructions clearer about getting a pin number from reception.
2. We should continue with the survey to collect mobile numbers to enable us to text more patients – maybe helping to reduce DNA’s
3. Surveys should be given 0ut to all patients over a month period in April then re-issued in July
4. Results should be published in the waiting area to show how many patients have taken advantage of our new technology.
5. Reception staff should mention the facility to order repeat medication online when patients are picking up prescriptions END OF EXTRACT FROM MINUTES
If you would like information about our next patients group or would like to get involved in our priority setting please ask at reception for details.