Closed for staff training

We are closed for staff training usually once a month on a Wednesday afternoon, please see below the dates we have for the next year

  • 8th March 2017
  • 10th May 2017
  • 14th June 2017
  • 19th July2017
  • 6th September 2017
  • 18th October 2017
  • 6th December 2017
  • 17th January 2018
  • 7th March 2018


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Friends and Family Test

From 1st December we will be giving out a survey to our patients who have used our services in any way.
Answers will be annonymous, but comments may be used in a newsletter or a poster – please let us know on the form if you would rather this didn’t happen.
You can feedback as many times as you like.


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Who is a Carer ??

Who is a Carer?

A carer is someone who, without payment, provides help and support to a friend, neighbour or relative who could not manage otherwise because of frailty, illness or disability.

If you would like information about the role of Carer or need any advice – please contact:

Sunderland Carer’s Centre

Telephone 0191 549 3768

Don’t forget to let our receptionist know if you are a carer.

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Priority Setting with our Patients Group a Year On

Our Patient’s Group meet on the second Tuesday of every other month, we have members ranging in age from 30+ to 80+. We also have a carer on our group, a councillor, an advocate for learning disability services, retired and working members and members with children.

We are constantly trying to recruit more members into our group and although we have worked with the local Youth Group we do not have any who regularly attend our meetings. We will continue to tell you when our meetings are and to give out leaflets – if you can make it we would be pleased to see you.

We have been working on priorites as agreed by our Patient’s Group at our meeting of 12th March 2013, these are:

 1. Booking appointments online

2. Ordering repeat prescriptions online

3. Recieving text reminders for appointments

 The survey which we proposed to give out to our patients in the waiting area was shown to our patient’s group at the July 2013 meeting and agreed.

The survey was given out over 2 periods, the first July to September 2013 and the second January to March 2014

 The survey we gave out is below

Colliery Medical Group

 Online Services

 We are always interested to hear your views and wonder if you would spend a few minutes answering the questions below

1. You are now able to order repeat prescriptions on line – would you be interested in doing that?

Yes      (     )                      No        (     )

 2. You can now book an appointment and cancel an appointment on line – would you be interested in doing that?

 Yes      (     )                      No        (     )

 If you answered yes you can see the receptionist for a pin number today.

 3. We can now text reminders for your appointments and let you know of any health campaigns direct to your mobile phone.

 Would you be interested in this service?

 Yes      (     )                      No        (     )

 If you answered yes please enter your mobile phone number and name below:


 Mobile Number …………………………………………………………………..

 Thank you for your help – will you either email this back to me or drop it into reception –

Our receptionists handed the survey to patients who attended at the desk.

At our meeting on 11th March 2014 we discussed the survey results and decided that we should continue to give it out – with a few adjustments. Please see extract from our minutes below:

  1. 5.      Looking at Priorities

Alma talked about the discussion we had at previous meetings when we set priorities for the future:

  • Online access for repeat prescriptions
  • Online access to book appointments
  • Sending text reminders out to patients.

 We gave out a survey asking if patients would be interested in booking appointments on line and also ordering repeat prescriptions online. We had a good response to our waiting room survey:

  • 168 people were interested in ordering prescriptions online
  • 43 were not  interested in ordering prescriptions online
  • 168 people were interested in booking an appointment online
  • 43 people were not interested in booking an appointment online

 There was plenty of interest in the online services.

Unfortunately although there were instructions on the survey to collect a pin number from reception only 78 people did this.

 It was decided a further survey should be given out with clearer instructions around the collection of a pin number

 The third topic in our survey asked if patients would be interested in receiving a text message to remind them of their appointment. 

  • 182 people said they would
  • 29 people said they would not
  • 163 Patients left their mobile numbers at reception.

 The Group Decided

1. We should continue with the survey making the instructions clearer about getting a pin number from reception.

2. We should continue with the survey to collect mobile numbers to enable us to text more patients – maybe helping to reduce DNA’s

3. Surveys should be given 0ut to all patients over a month period in April then re-issued in July

4. Results should be published in the waiting area to show how many patients have taken advantage of our new technology.

5. Reception staff should mention the facility to order repeat medication online when patients are picking up prescriptions  END OF EXTRACT FROM MINUTES

If you would like information about our next patients group or would like to get involved in our priority setting please ask at reception for details.


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Sharing of Information –

What it is – what does it mean for you??

It comes under the powers of health and social care act and will make increased use of information to improve healthcare

What will be shared?

  • Referrals
  • All nhs prescriptions
  • Other clinical data

 How will they identify patients? –( Not by name)

They will use the following to get information

  • The area you live
  • how old you are
  • whether you are male or female 
  • they will not know who you are 

Why are they doing it?

  • To link GP information with other health services e.g. hospitals
  • To look at patient care and how it crosses different services
  • Parliament recognised the importance of linking data
  • It helps to plan services by looking at number of referrals and disease by areas
  • It allows commissioners to address differences in health care across the country
  • To advise local decision makers on what services are needed
  • Help with research – data will go to the Clinical Practice Research Datalink (CPRD)

What it does not do

  •  It is not shared by health professionals for the benefit of the patient (i.e. at Walk in centres) – that is the Summary Care Record

 What will not be shared?

 Any free text on your record, so anything that your Doctor or Nurse writes about you.

 Where will information be shared?

  •  No one other than Health and Social Care Information Centre (HSCIC)can access information at the minute
  • Organisations can apply to share the data but will have to go through the normal channels to request this

 What if patients opt out?

 You can opt out – but please give it careful consideration before you do. The information will not have your name on it and it could help to bring services to our area.

If you have any doubts speak to one of our receptionists.

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Care Quality Commission (CQC) Visit

Our visit was carried out on 11th September 2013, the assesors were with us for almost a full day.

They looked at how we keep patients records, our security of records, how we train our staff, Infection control, premises, policies, patient involvement and many more areas.

They spoke to receptionists, Doctors, Nurses, patients and the practice manager.

We are very pleased to say we passed with no compliance actions set.

This is down to our very hard working and dedicated staff


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Summary Care Record

We are going live with Summary care Records on 14th August 2013. This means that other services you visit, such as out of hours will with your consent be able to view some parts of your record.

The only parts they can see – with your consent are:

1. Medication you are taking

2. Allergies

3. Adverse Reactions

This will make it much easier for the clinician to treat you.

If you would rather opt out please tell our receptionist


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Online Access

You can now book and cancel appointments, order repeat prescriptions and view some parts of your medical record online.
At the minute you can view your medications, allergies and adverse reactions, soon you will be able to see letters and test results.

1468 of our patinets are now registered to do this – why not join them by asking at reception for a unique pin number to allow you to access the facility

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Flu and Shingles Vaccine

We still have some flu vaccinations left for anyone eligible

We will be giving shingles vaccinations until the end of August 2017 – please see link below for eligibility


Unfortunately there are strict guidelines with this campaign and we can only vaccinate if you fall within the above age range.




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NHS Constitution

NHS constitution

Please take a minute to read our constitution.

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